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About Ourselves & Levels of Service Offered

• Specialists
• A Personal Service
• Competitive Rates
• Carefully Selected Quality Tenants
• Out of Hours Service
• Insurance for Landlords
• UK-Wide Network
• A Tailored Service
• Full Management
• Full Management with boiler, plumbing and electrical Home choice cover
• Letting Only
• 3/5 year lease rent guarantee scheme


Specialists We are a local, independent firm specialising in Residential Lettings and Property Management. As specialists we are fully focused on the priorities and needs of the Landlord, and, unlike estate agents, our loyalties are not divided by dealing with property sales and mortgages.

We understand that letting your property, especially for the first time, can be a worrying experience and with this in mind our most important consideration is providing you the Landlord with the best possible service and the right tenant for your property.

We never forget that the property is your most important asset and we can confidently assure you that by instructing us to act as your Letting and Management Agents your asset will be in professional and caring hands.

A Personal Service Because we are a small firm, we are able to offer a personal and friendly Service, whilst at the same time maintaining a high standard of competence and professionalism.

Competitive Rates Our fees are competitive and may be open to negotiation dependent on the level of Service required. We are particularly committed to investment Landlords and savings can be made on the smallest of portfolios.

Carefully Selected Quality Tenants Drawn from a continually updated register, all prospective Tenants are thoroughly referenced and credit checked. In some cases we will also require a guarantor.

Out of Hours Service For our initial meetings with you we will if necessary be pleased to visit your property outside normal office hours, at a time that is convenient to you, and thus fit in with your busy schedule. A member of staff is also available on the telephone out of hours until the time stated in our accompanying letter.

Insurance for Landlords We offer a range of competitively priced insurance products designed specially for Landlords, providing extra security and peace of mind. These include:

• Guaranteed Rental Insurance
• Legal Expenses Cover
• Contents Insurance
• Buildings Insurance


UK-Wide Network In addition to our local Services, we are part of a UK-Wide Network of independent but associated Letting and Managing Agents, thus enabling us to offer an efficient national relocation service, and are often able to assist both individual and corporate clients, from within the UK and abroad.

A Tailored Service Outlined below are the two basic elements of our Service. However, we maintain a flexible attitude, and are generally able to adapt our Service to meet our client's individual circumstances and needs, for example by providing a part only Service, or occasionally by taking on additional tasks and duties.

Full Management This is our inclusive Service, which provides for the marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we will then go ahead and prepare the tenancy agreement, and if required an inventory. The Tenant will then be checked in against the inventory.

During the tenancy we carry out periodic inspection visits. Should these bring to light any maintenance issues, we will (within the confines of our Management Agreement) recommend, oversee and account for any necessary repairs.

Collecting and processing of rental payments is also part of the Service. These will be credited automatically to the Landlord's nominated bank account.

Towards the end of the tenancy, we will liaise with the Tenant, and renew the tenancy agreement or arrange to check them out as applicable.

This Service is suitable for those Landlords who are not residing locally, or would rather not deal with the Tenants directly, preferring all aspects to be handled by an Agent.

Full Management with boiler, plumbing and electrical Home choice cover Includes everything in full management but gives you cover on the boiler, plumbing and electrical system with in the property, A 12 months service contract and piece of mind.

Inclusive of labour and parts for repairs, One Safety and Maintenance Inspection in every year of your agreement

No limit to the number of call-outs to carry out work included in your agreement.
(You should also read the General exclusions section listed on the Home choice cover plan documents)

Our full management Fee with home choice cover is 13% of the monthly rental income each month & a one off admin fee of £150

Letting Only Our Letting Only Services includes marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we will then go ahead and prepare the tenancy agreement, and if required an inventory.

Following this, the first month's rent will be collected and credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.

Our letting Fee is equivalent to 5% of the total annual income.

3/5 year lease rent guarantee scheme We can offer landlords a 3/5 year lease rent guarantee on their properties with full management at no cost.

During the course of the tenancy if any problems arise with regards to maintenance, we will carry them out at our cost unless the item is faulty due to wear and tear. The only time you may expect a call from our company is when the roof is leaking or when the boiler for the central heating is not working or faulty electrical wiring.

Following this, the first month's rent will be collected and credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.

Health and Safety and other Legal Requirements

The following requirements are the responsibility of the owner (Landlord). Where you have signed our Full Management Agency Agreement, they are also our responsibility. Therefore where we are managing we will need to ensure compliance.

Gas
Annual safety check: Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety within 12 months of being installed, and thereafter at least every 12 months by a competent engineer (e.g. a Gas Safe registered gas installer). Maintenance: There is a duty to ensure that all gas appliances, flues and associated pipework are maintained in a safe condition at all times. Records: Full records must be kept for at least 2 years of the inspections of each appliance and flue, of any defects found and of any remedial action taken. Copies to tenants: A copy of the safety certificate issued by the engineer must be given to each new tenant before their tenancy commences, or to each existing tenant within 28 days of the check being carried out.

Electrical
There are several regulations relating to electrical installations, equipment and appliance safety, and these affect landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for an electrical safety certificate (except in the case of all HMOs) it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', or even of manslaughter is to arrange such an inspection and certificate.

Fire
The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards. The regulations apply to all upholstered furniture, beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, bedcovers including duvets, loose covers for mattresses, pillowcases, curtains, carpets or sleeping bags. Items which comply will have a suitable permanent label attached. Non-compliant items must be removed before a tenancy commences.

Smoke Alarms
All properties built since June 1992 must have been fitted with mains powered smoke detector alarms from new. Although there is no legislation requiring smoke alarms to be fitted in other ordinary tenanted properties, it is generally considered that the common law 'duty of care' means that Landlords and their Agents could be liable should a fire cause injury or damage in a tenanted property where smoke alarms are not fitted. We therefore strongly recommend that the Landlord fit at least one alarm on each floor (in the hall and landing areas).

Is your property a House in Multiple Occupation (HMO)?
If your property is on 3 or more levels and let to 5 or more tenants comprising 2 or more households (i.e. not all of the same family) it will be subject to mandatory licensing by your local authority. Whether mandatory licensing as above applies or not, if there are 3 or more tenants not all related in any property, it is still likely to be an HMO, and special Management rules apply. Ask your Letting Agent or local authority for details. Learn more here: http://www.propertylicence.gov.uk

The Housing Health and Safety Rating System (HHSRS)
The HHSRS provides an analysis of how hazardous a property is through assessment of 29 potential hazards found in housing. Landlords have to maintain their properties to provide a safe and healthy environment. The HHSRS is enforced by local authorities. For further information visit http://www.communities.gov.uk/hhsrs

The Tenancy Deposit Scheme
From 6 April 2007, all deposits taken by landlords and letting agents under Assured Shorthold Tenancies (ASTs) in England and Wales must be protected by a tenancy deposit protection scheme. Landlords and letting agents must not take a deposit unless it is dealt with under a tenancy deposit scheme. To avoid any disputes going to court, each scheme will be supported by an alternative dispute resolution service (ADR). Landlords and letting agents will be able to choose between two types of scheme; a single custodial scheme and two insurance-based schemes. Learn more here: http://www.direct.gov.uk/en/TenancyDeposit/index.asp. Note: If you the landlord decide to hold the deposit yourself, we will transfer it to you within 5 days of receiving it. You must then register it with a Tenancy Deposit Protection Scheme within a further 9 days if the tenancy is an Assured Shorthold Tenancy. If you fail to do so the tenant can take legal action against you landlord in the County Court. The Court will make an order stating that you must pay the deposit back to the tenant or lodge it with the custodial scheme which is known as the Deposit Protection Scheme. In addition a further order will be made requiring you pay compensation to the tenant of an amount equal to three times the deposit. You will be unable to serve a Section 21 Notice on your tenant until compliance with the above conditions and the Court will not grant you a possession order. We have no liability for any loss suffered if you fail to comply.

The Disability Discrimination Act 2005
The DDA 2005 addresses the limitations of current legislation by extending disabled people's rights in respect of premises that are let or to be let, and commonhold premises. Landlords and managers of let premises and premises that are to let will be required to make reasonable adjustments for disabled people. Under the new duties, provided certain conditions are met (for example, that a request has been made), landlords and managers of premises which are to let, or of premises which have already been let, must make reasonable adjustments, and a failure to do so will be unlawful unless it can be justified under the Act. Landlords will only have to make reasonable adjustments. And they will not have to remove or alter physical features of the premises. Learn more here:  http://www.dwp.gov.uk/aboutus/dda_factsheet4-premises.pdf

Other Considerations

Mortgage
If your property is mortgaged, you should obtain your mortgagee's written consent to the letting. They may require additional clauses in the tenancy agreement of which you must inform us.

Leaseholds
If you are a leaseholder, you should check the terms of your lease, and obtain any necessary written consent before letting.

Insurance
You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can advise on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required.

Bills and regular outgoings
We recommend that you arrange for regular outgoings e.g. service charges, maintenance contracts etc. to be paid by standing order or direct debit. However where we are managing the property, by prior written agreement we may make payment of certain bills on your behalf, provided such bills are received in your name at our office, and that sufficient funds are held to your credit.

Council tax and utility accounts
We will arrange for the transfer of Council Tax and utility accounts to the Tenant. Meter readings will be taken, allowing your closing gas and electricity accounts to be drawn up. All these matters we will handle for you, however British Telecom will require instructions directly from both the Landlord and the Tenant.

Income tax
When resident in the UK, it is entirely the Landlords responsibility to inform the Revenue & Customs of rental income received, and to pay any tax due. Where the Landlord is resident outside the UK during a tenancy, he will require an exemption certificate from the Revenue & Customs before he can receive rental balances without deduction of tax. Where we are managing the property we will provide advice and assistance on applying for such exemption.

The inventory
It is most important that an inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards, it will be impossible for the Landlord to prove any loss, damage, or significant deterioration of the property or contents. In order to provide a complete Service, we will if required arrange for a member of staff to prepare an inventory and schedule of condition, at the cost quoted in our Agency Agreement.

What is an Assured Shorthold Tenancy?
Most tenancies will automatically be Assured Shorthold Tenancies (ASTs), provided the rent is under ฃ25,000 a year and the property is let to private individuals. Tenancies are usually granted for an initial fixed term of either 6 to 12 months. When the fixed term has expired the landlord is able to regain possession of the property provided he gives two months written notice to the tenant. In addition, if the tenant owes at least 2 months or 8 weeks rent on the property he can apply through the court to seek a possession order.

Preparing the Property

We have found that a good relationship with Tenants is the key to a smooth-running tenancy. As Property Managers this relationship is our job, but it is important that the Tenants should feel comfortable in their temporary home, and that they are receiving value for their money. It follows therefore that a well presented and maintained property in a good decorative order will go towards this, whilst also achieving a higher rental figure. Tenants are also more inclined to treat such a property with greater respect.

General Condition
Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the Landlords expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.

Furnishings
Your property can be let fully furnished, part furnished or unfurnished. Which of these is appropriate will depend on the type of property and local market conditions. We will be pleased to give you advice on whether to furnish or not and to what level. As a minimum you will need to provide decent quality carpets, curtains and light fittings. Remember that there will be wear and tear on the property and any items provided. If letting furnished, you'll find a list of recommended items on page 4.

Personal items, ornaments etc. Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner's risk. All cupboards and shelf space should be left clear for the Tenant's own use.

Gardens
Gardens should be left neat, tidy and rubbish free, with any lawns cut. Tenants are required to maintain the gardens to a reasonable standard, provided they are left the necessary tools. However, few Tenants are experienced gardeners, and if you value your garden, or if it is particularly large, you may wish us to arrange visits by our regular gardener.

Cleaning
At the commencement of the tenancy the property must be in a thoroughly clean condition, and at the end of each tenancy it is the Tenants' responsibility to leave the property in a similar condition. Where they fail to do so, cleaning will be arranged at their expense.

Information for the Tenant It is helpful if you leave information for the Tenant, e.g. on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected etc.

Keys
You should provide one set of keys for each Tenant. Where we will be managing we will arrange to have duplicates cut as required.

Electrical Safety

There are several regulations relating to electrical installations, equipment and appliance safety and these affect landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for an electrical safety certificate (except in the case of all HMOs) it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', or even of manslaughter is to arrange such an inspection and certificate.

We can carry out the electrical safety report for the sum of £117 inc vat.

Gas Safety

Annual safety check
Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety within 12 months of being installed and thereafter at least every 12 months by a competent engineer (e.g. a Gas Safe registered gas installer).

Maintenance
There is a duty to ensure that all gas appliances, flues and associated pipework are maintained in a safe condition at all times.

Records
Full records must be kept for at least 2 years of the inspections of each appliance and flue, of any defects found and of any remedial action taken.

Copies to tenants
A copy of the safety certificate issued by the engineer must be given to each new tenant before their tenancy commences, or to each existing tenant within 28 days of the check being carried out. We can carry out the gas safety report for the sum of £55 inc vat

Electrical Installations

All our electrical engineers are qualified and trained to deal with any electrical fault. A short summary of the work we can provide are:

• Electrical system fault finding and repairs
• Internal and external replacement of lamps
• Blown fuses, circuit breakers
• Switchgear, contactors and resistors
• Socket outlets, fused spurs, light switches
• Electric oven and shower installation
• Immersion elements and thermostats
• Bathroom and kitchen extractor fans
• Warm air circuits
• Night storage, Economy 7
• Convector heaters
• Domestic and commercial electrical installations
• NIC EIC electrical safety inspections

Plumbing and Heating Installations

Our team are FMB, gas safe and NIC EIC registered and are fully adapted to be able to cope with any plumbing and gas situation. A short summary of the work we can provide are:

• Burst pipes and leaks fixed
• Pipe work repair and maintenance
• Overhaul and replacements of plumbing systems
• Immersion elements and thermostats replaced and repaired
• Install mains water supply into any application
• Cold water storage tanks, feed and expansion installed
• Hot water cylinders, expansion vessels and unvented systems installed, maintained and repaired
• New boiler installations
• Complete plumbing and heating installations
• Gas Safe annual gas safety in inspections

Property Maintenance

Property nightly let service:

Our maintenance team can also move into a property and have it ready for new tenants to move in,

• Re-freshen up walls and ceilings
• Wash down cookers, kitchen and bathrooms, and re-mastic all areas
• Wash carpets and curtains
• Supply new furniture if required
• Supply new fire blankets and fire extinguishers within the kitchen area

Drainage services:

Our team at Stoneview Services are well trained and equipped to deal with any drainage problem, which is a growing problem due to the age of properties. A short summary of the work we can provide are:

• Kitchen sinks and basins
• Baths and shower trays
• Waste disposal units, macerators and grease traps
• Internal and external W.C. soil pipe work
• Manholes, interceptors and gullies
• Cast iron and PVC rainwater down pipes

Roofing services:

Roofing can be a very tricky, but our crew at Stoneview services are skilled trades men who can work with any type of roof and at any height. A short summary of the work we can provide are:

• Lead flashings and leas welding
• Slate and tiled roof maintenance
• Torch felt and asphalt repairs
• Box gullies and gutters cleaned and maintained
• Chimney stacks and parapet wall repairs and re-pointing
• Experienced in all styles of London roof

Property Refurbishment

Stoneview services offer a professional and helpful refurbishment team. No job is too big or too small. Our team make sure that every project is done within budget and on time to ensure reassurance to all our clients that the job is in safe hands.

Construction:

Stoneview Services ensures professional and high quality standards when making any major adjustment to you home. Our trades men are all highly skilled in this area, they carefully listen to your requirements and work along with them to ensure the finished project meets your exact requirements. We ensure peace of mind when leaving such a huge life changing project in our hands.

Painting and decorating:

Our painting and decorating engineers at Stoneview Services are skilled in dealing with what your needs are. Every job is done to a high standard and they understand what customers need and are making sure that they consistently fulfill this need.

Pest Control:

What ever pest problem you have our team at Stoneview are always ready to help. We deal with both residential and commercial premises; at the same time making sure that the practices we use conforms to the very latest British Standards in safety for pest control.

Sales

Valuation
To request a free valuation of your property you can either call us visit our office, send us an email or give us a call

Processing the property
Once confirmation of your instruction has been received, the Stoneview Sales Department will process your property. From just one visit, they will be able to take the time and effort to present your property in the best possible light and place it in the appropriate media quickly, professionally and efficiently.

Legal
A solicitor will be required to handle the legal paperwork involved in transferring ownership of your property to the new buyer (conveyance). It is advisable to instruct your solicitor at the same time as putting your property on the market, to allow for collection of the necessary documentation. We also can recommend a panel of solicitors that can assist you, please ask for details via the Sales Department.

On the market
When you instruct Stoneview to sell your property you automatically benefit from a comprehensive package of marketing services. These are designed to achieve maximum exposure for your property in order to obtain the best price quickly and efficiently.

Viewings Viewings can be conducted by appointment between 9am - 10pm Monday to Friday and 10am - 4pm on Saturdays.

Receiving an offer
As soon as an offer is received we will notify you both verbally and in writing.

Agreeing to sell
Once a price has been agreed by you it is important that the following details are agreed:

Date for exchange of contracts
Date for completion
Details of any extras included or excluded from the purchase

We will advise you and negotiate on your behalf throughout this process, keeping you informed every step of the way.

Drafting contract and supporting paperwork
Once the transaction is agreed, your solicitor will send out a draft contract to the purchaser's solicitor who in turn carries out preliminary enquiries and orders a Land Registry search. They will also organise all the supporting paperwork (where applicable) ie: title deeds, copy of Lease, fixtures and fittings list, seller's questionnaire, planning consent, guarantees, copy of building regulations and share of freehold certificate.

Service charge accounts & building insurance
In general this is not applicable to freehold properties. We recommend that you forward copies of your service charge accounts over the last three years, estimates for the forthcoming year, and building insurance certificates, to your solicitor the moment you instruct us to market your property. Alternatively, in the case of apartment blocks, you can ask your solicitor to collect these documents from the Managing Agent.

Contract approval
This occurs when all preliminary enquiries from the draft contract and local search queries have been settled.

Exchange of contracts
Most buyers require mortgages. Once the mortgage offer has been confirmed, the purchaser is ready to exchange contracts with the seller. The contract is signed by buyer and seller and the deposit, (usually 10% of the purchase price), is either telegraphically transferred or paid in the form of a bankers draft by the buyer's solicitor. The completion date is set at this stage.

Completion
This is generally set a few weeks after exchange of contracts, depending on the personal requirements of the buyer and seller. The residual monies (usually 90%) are transferred from the buyers solicitor to your solicitors account.

Property Investments

Whether you are an experienced property investor or are looking to get a first rung on the investment property ladder, Stoneview has a unique approach to help you build or start your investment property portfolio.

Stoneview alleviates all the concerns associated with buy to let and offers its customers a hassle free approach to investment property.

We will find You a property from our large portfolio of new build, reposetions, distress sales, and auctions properties, all selected for their high rental yields and capital growth potential. We can help you obtain a buy to let mortgage from our in house mortgage advisers, carry out any maintenance or refurbishments required and furnish the property.

Once all completed we can offer you a wide range of rental options, find the tenants and manage the property for you, insuring peace of mind that your property is in safe hands. You can then concentrate on your next property investment.

Find out about the latest selection of properties we've just released on to the market. Your new place already has the perfect tenants and guaranteed rental income built in.

Deposits

A deposit (or 'bond') is normally required prior to occupation. This is normally equal to one month's rent, but may be more e.g. equal to 6 weeks rent. Check with our representative. Where we are managing the property, this deposit will be either; a) held by us and covered by insurance, or b) forwarded to the government authorised custodial body. We will inform you in writing of which scheme is used. Where we are not managing the property any tenancy deposit which is required will be taken by the Landlord.

The deposit is held to cover any breakages, damage, rent arrears or other tenant liabilities. Where we are managing, at the end of the tenancy we will check the property in the presence of the Tenant and assess any damages and deductions due.

Please note that the deposit cannot be used by the Tenant to cover rent.

Finding A Property

Our personnel are specially trained and equipped to assist Tenants to find properties to rent that will meet their needs. We maintain a database of properties available to rent and of prospective Tenants and their requirements. As properties become available, our first action is to contact waiting Tenants on the database, who’s requirements match the property. Typically, properties to rent become available about two months before occupancy date, so where possible it is advisable to start looking early.

Offer/Application

Having decided on a property, you will need to complete a written application form. At this time any details or requirements can be provisionally agreed, such as occupancy date, duration of the letting, etc.

On application, a Reservation Deposit will be required. Assuming the rental proceeds, this will be deducted from the Fees due before occupation as outlined on the enclosed sheet. If we or the Landlord decline your application it will be refunded. It will however not be refunded if you decide not to proceed for any reason, or if the tenancy fails to proceed due to incomplete or inaccurate information provided in the tenancy application.

References

We will take references on behalf of the Landlord. Normally these will include your employer, any former landlord and a character reference. In addition a credit check will be undertaken.

Where a Tenant is unable to meet the required income or credit checks, the Tenant may have a Guarantor agree to underwrite any rent liabilities.

Rent

Rents are normally quoted on a calendar month basis. In addition, the Tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs.

Rents are payable by standing order (unless alternative arrangements are agreed in advance) to our Company bank account monthly in advance, with the first month's rent due before taking occupation of the premises.

Viewings

Having identified a potentially suitable property, we will arrange a viewing. This will be at a time to suit you, and could be at evenings or week-ends, subject of course to the Landlords permission. All viewings will be accompanied by a member of staff, who will be able to provide immediate advice and answer any questions you may have.

Maintenance Department

Established in 2001 as Anthonys electrical services a small electrical company trading in east London.

Whilst being a small company we stayed focused on the needs of our clients, slowly expanding into property maintenance.

Intent on providing a quality personal service to all of our clients, this approach has been a successful formula that has led to the expansion of the Company forming Stoneview Services Ltd.

We offer you a complete and personal service, benefiting from the experience and commitment of our dedicated team.

We are a local, independent company specialising in Residential and commercial property maintenance.

Our team of engineers specialise in all aspects of property maintenance, we will finish any job to a high quality and professional standard. With a 24 hr, 7 day a week call out service, Stoneview Services ensures that there is always an engineer available, either for an emergency or by way of after sales support. Stoneview Services prides itself on keeping up with their scheduled appointment and we ensure that all jobs are completed as professionally and promptly as possible.

Many landlords and tenants tend to forget about regular maintenance including minor water leaks, blocked gutters etc, which subsequent can become major repairs. Good maintenance practice will ensure that the building performs well, whilst remaining in a good state of repair.

If Stoneview is managing your property any minor maintenance issues will be dealt with free of charge.

Our Maintenance department covers the following:

Emergency call outs
Painting and Decorating
Property Maintenance
Carpentry and Joinery
Brickwork and Extensions
Renovations
Plastering and Screeding
Plumbing and Electrical

We'll find the right mortgage for you

Finding the right mortgage to suit your own circumstances can be daunting, with so many lenders, schemes and rates available, where do you start? We do not charge any up-front fees. More importantly, we're not tied to any lender and using specialised sourcing systems, we can find you the right deal to keep more money in your pocket.

Sourcing the best deals in the country

Our fully qualified mortgage advisers will provide you with advice on the best product to suit your circumstances and will explain and guide you through the house buying process from when you start looking to completion. As we are fully independent we can provide advice on the whole of mortgage market helping you choose from a wide range of schemes, products and lenders available and as we are independent, we even have access to deals that are not available elsewhere. We can provide you with an approval in principle so you know the maximum you can borrow before you start looking for a property and best of all we do not charge any fee for our mortgage advice*.

Our adviser’s are based in our office but please let us know if it would be more convenient to meet you in your own home.

We provide independent advice for:

• First Time Buyers
• Next Time Buyers
• Buy To Let
• Re-Mortgages
• Mortgages
• Credit Impared
• Self Certification
• Equity Release

Full Management

This is our inclusive Service, which provides for the marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we will then go ahead and prepare the tenancy agreement, and if required an inventory. The Tenant will then be checked in against the inventory.

During the tenancy we carry out periodic inspection visits. Should these bring to light any maintenance issues, we will (within the confines of our Management Agreement) recommend, oversee and account for any necessary repairs.

Collecting and processing of rental payments is also part of the Service. These will be credited automatically to the Landlord's nominated bank account.

Towards the end of the tenancy, we will liaise with the Tenant, and renew the tenancy agreement or arrange to check them out as applicable.

This Service is suitable for those Landlords who are not residing locally, or would rather not deal with the Tenants directly, preferring all aspects to be handled by an Agent.

Full Management with boiler, plumbing and electrical

Home choice cover

Includes everything in full management but gives you cover on the boiler, plumbing and electrical system with in the property, A 12 months service contract and piece of mind.

Inclusive of labour and parts for repairs, One Safety and Maintenance Inspection in every year of your agreement

No limit to the number of call-outs to carry out work included in your agreement.

(You should also read the General exclusions section listed on the Home choice cover plan documents)

Letting Only

Our Letting Only Services includes marketing of the property and carrying out viewings, leading to the introduction and vetting of a prospective Tenant. This proving satisfactory, we will then go ahead and prepare the tenancy agreement, and if required an inventory.

Following this, the first month's rent will be collected and credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.

Our letting Fee is equivalent to 5% of the total annual income.

3/5 year lease rent guarantee scheme

We can offer landlords a 3/5 year lease rent guarantee on their properties with full management at no cost.

During the course of the tenancy if any problems arise with regards to maintenance, we will carry them out at our cost unless the item is faulty due to wear and tear. The only time you may expect a call from our company is when the roof is leaking or when the boiler for the central heating is not working or faulty electrical wiring.

Following this, the first month's rent will be collected and credited to the Landlord less our agreed fee. Managing the tenancy, including the maintenance and rent collection, will then be the responsibility of the Landlord.

Insurance

Financial Services